This Privacy Policy explains how Kokobet ("we", "us", "our"), operated by 3-102-897762 LTDA / Luckywayz Limited B.V. and accessible at kokobets.bet, collects, uses, stores, shares, and protects your personal data. Kokobet holds a Curaçao Gaming Control Board licence (OGL/2024/1497/0884) and is also registered under Costa Rica company number 3-102-897762 LTDA. By creating an account, making a deposit, or otherwise using kokobets.bet, you acknowledge that you have read and understood this Policy. If you do not agree, please discontinue use of the site immediately.

1. Who We Are

The data controller for all personal information processed through kokobets.bet is Luckywayz Limited B.V. / 3-102-897762 LTDA (together, "Kokobet"). Our primary customer support channel is [email protected], and live chat is available 24 hours a day, seven days a week. Any data-related enquiries, access requests, or complaints should be directed to the same address with the subject line "Data Privacy Request".

2. Scope of This Policy

This Policy applies to all personal data collected from:

• Visitors to kokobets.bet, including users of our Progressive Web App (PWA) on iOS and Android and our Android APK;
• Registered players using our casino lobby, live casino, sportsbook, or any promotional feature on the platform;
• Participants in the PEEP to EGGSTRA VIP programme, monthly tournaments, and all other promotions described on kokobets.bet;
• Individuals who contact our support team by any channel.

This Policy does not apply to third-party websites that may be linked to or from kokobets.bet. We encourage you to review the privacy policies of any third-party sites you visit.

3. Data We Collect

3.1 Information You Provide Directly

• Registration data: full name, date of birth, residential address, country of residence, email address, telephone number, and chosen username.
• Identity and verification documents: government-issued photo ID (passport, national identity card, or driving licence), proof of address (utility bill, bank statement), and, where required, source-of-funds documentation. These are collected as part of our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations.
• Payment information: details relating to the payment methods you use — including fiat currencies (EUR, SEK, NOK, USD) and any of the 24 supported cryptocurrencies — such as card details, e-wallet identifiers, wallet addresses, or bank account information. Full card numbers are never stored on our servers; tokenisation or third-party payment processors handle sensitive card data.
• Bonus and promotional data: bonus codes you enter (for example, "VRIJDAG50"), preferences regarding promotional communications, and records of bonuses claimed, including welcome package deposits, Free Spin awards, and VIP reward claims.
• Responsible-gaming information: deposit limits, loss limits, wagering limits, session time limits, cool-off periods, or self-exclusion requests you submit.
• Communications: records of live chat conversations, emails, and any other correspondence you send to [email protected].

3.2 Information Collected Automatically

• Device and technical data: IP address, browser type and version, operating system, device identifiers, screen resolution, and language settings.
• Usage data: pages visited on kokobets.bet, games launched (slots, live casino, sportsbook, crash games, KokoBet Originals, virtual sports, video poker, table games, lottery), session duration, click-stream data, and search or filter queries within the lobby.
• Transaction logs: deposit and withdrawal amounts, methods used, timestamps, processing speeds, and currency conversions.
• VIP and loyalty data: VIP points earned (accrued at 1 point per €10 wagered), current VIP level within the PEEP to EGGSTRA programme, rakeback credited, cashback received, Scrambled Eggs Wheel outcomes, and account manager assignment status.
• Geolocation data: derived from your IP address to verify your jurisdiction of access and to enforce any applicable territorial restrictions.
• Cookies and tracking technologies: please see Section 10 (Cookies) for full details.

3.3 Information from Third Parties

• Identity verification and fraud-screening services;
• Payment processors and cryptocurrency networks used to process deposits and withdrawals;
• Software studios and platform providers (including BETBY for sportsbook data) whose games or services are integrated into kokobets.bet;
• Publicly available sources, credit reference agencies, or sanctions-screening databases consulted for AML/KYC compliance purposes.

4. Purposes and Legal Bases for Processing

5. Know Your Customer (KYC) and Verification

As a licensed gaming operator, Kokobet is required to verify the identity, age, and, in certain circumstances, the source of funds of its players. Verification may be requested at account registration, before processing a withdrawal, upon reaching certain cumulative deposit thresholds, or at any point deemed necessary by our compliance team.

Documents we may request include, but are not limited to:

• A valid government-issued photo ID (passport, national identity card, or driving licence);
• Proof of residential address dated within the past three months (utility bill or official bank statement);
• Proof of payment method (for example, a bank statement showing your name and last four card digits, or confirmation of a cryptocurrency wallet address);
• Source-of-funds or source-of-wealth documentation for high-value transactions.

All KYC documents are transmitted over encrypted connections, stored securely, and accessed only by authorised compliance personnel. Failure to provide satisfactory documentation may result in the suspension of your account or the withholding of pending withdrawals in accordance with our Terms and Conditions and applicable regulatory requirements.

6. Payment Data and Cryptocurrency Transactions

Kokobet supports deposits and withdrawals in EUR, SEK, NOK, and USD (fiat), as well as 24 cryptocurrencies. Payment data is processed by authorised third-party payment service providers and is subject to their own privacy and security standards. We do not retain full card numbers on our systems.

For cryptocurrency transactions, your public wallet address is recorded in our transaction logs. Blockchain transactions are by nature publicly visible; we have no control over information that is inherent to the blockchain. We use blockchain analytics tools to screen incoming transactions for AML compliance purposes.

Withdrawal processing times — crypto averaging 15–60 minutes, e-wallets under one hour, and cards 1–3 business days — may involve sharing your payment details with the relevant processor to complete the transfer.

7. Responsible Gambling and Sensitive Data

Kokobet is committed to safer gambling. Information you provide when setting limits (deposit, loss, wagering, or session limits), requesting a cool-off period, or self-excluding is treated with the highest level of confidentiality. This data is used solely to:

• Apply and enforce the restriction or exclusion you have requested;
• Monitor your account for indicators of problem gambling behaviour;
• Comply with any regulatory obligations relating to player protection under our Curaçao GCB licence;
• Liaise with recognised responsible-gambling organisations where required.

Self-exclusion data and related records are retained for a minimum period consistent with our regulatory obligations even if you request deletion of other account data, to ensure that re-registration barriers remain effective.

If you are concerned about your gambling behaviour, please contact our support team at [email protected] or via live chat, available 24/7.

8. Sharing Your Personal Data

We do not sell your personal data. We may share it with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate contractual safeguards:

• Payment processors and banking partners: to process your deposits and withdrawals across supported fiat and cryptocurrency methods.
• Identity verification and AML screening providers: to fulfil our KYC obligations and prevent fraud.
• Game software studios and platform providers: including the 70+ studios whose content appears in our lobby and the BETBY sportsbook platform, to the extent necessary to deliver gameplay, record results, and resolve disputes.
• Responsible-gambling bodies and self-exclusion registers: as required by our licence conditions or at your request.
• IT infrastructure and hosting providers: who process data on our behalf under data-processing agreements.
• Marketing technology providers: where you have consented to receive marketing communications, subject to appropriate contractual controls.
• Regulators, licensing authorities, and law enforcement: including the Curaçao Gaming Control Board, where we are legally obliged to disclose information.
• Professional advisers: lawyers, auditors, and insurers, subject to confidentiality obligations.
• Group companies: other entities within the Luckywayz Limited B.V. group, for internal administrative and compliance purposes.
• Acquirers or investors: in the event of a merger, acquisition, or sale of assets, in which case players will be notified in advance where required by applicable law.

9. International Data Transfers

Kokobet operates under a Curaçao gaming licence and a Costa Rica company registration. Your personal data may therefore be transferred to, and stored or processed in, countries outside your country of residence, including Curaçao, Costa Rica, and other jurisdictions where our service providers operate. Where such transfers occur, we ensure that appropriate safeguards are in place — such as contractual clauses or equivalent data-protection standards — to protect your information in accordance with applicable privacy law. If you would like further details about the safeguards applicable to any specific transfer, please contact us at [email protected].

10. Cookies and Tracking Technologies

Kokobets.bet uses cookies and similar tracking technologies to operate effectively, personalise your experience, and support our marketing activities. The categories we use are:

• Strictly necessary cookies: essential for the site to function — for example, maintaining your logged-in session, remembering your currency preference, and ensuring the security of your account. These cannot be disabled.
• Performance and analytics cookies: collect aggregated, anonymised data about how visitors use kokobets.bet (pages visited, games played, session length) so that we can improve the platform and lobby experience.
• Functional cookies: remember your preferences (such as language, currency, and VIP display settings) to provide a personalised experience across sessions and on our PWA and Android APK.
• Marketing and targeting cookies: used, with your consent, to deliver relevant promotional content about our bonuses, VIP programme, and new game releases, and to measure the effectiveness of our advertising campaigns.

You may manage your cookie preferences via the cookie consent tool displayed when you first visit kokobets.bet, or through your browser settings. Please note that disabling certain cookies may affect the functionality of the site. For detailed information about the specific cookies we use, please refer to our Cookie Policy (linked in the site footer).

11. Data Retention

We retain personal data only for as long as is necessary for the purposes for which it was collected, including to satisfy our legal, regulatory, accounting, and reporting obligations. Specific retention periods include:

• Account and KYC records: for a minimum of five years following account closure, in line with standard AML record-keeping requirements under our Curaçao GCB licence, or longer where required by applicable law.
• Transaction records: for a minimum of five years from the date of each transaction.
• Responsible-gambling and self-exclusion records: for the duration of any exclusion period and for a minimum period thereafter as required by our licence conditions.
• Support and communication records: for up to two years from the date of last contact, unless a matter remains unresolved or is subject to legal proceedings.
• Marketing preferences: until you withdraw consent or unsubscribe, plus a short additional period to process the request.
• Technical and usage logs: generally up to 12 months from collection, unless required for longer for security or compliance purposes.

When data is no longer required, it is securely deleted or anonymised.

12. Your Rights

Depending on your jurisdiction and the applicable data-protection law, you may have some or all of the following rights in respect of your personal data:

• Right of access: to request a copy of the personal data we hold about you.
• Right to rectification: to request correction of inaccurate or incomplete data.
• Right to erasure: to request deletion of your personal data, subject to our legal retention obligations (see Section 11).
• Right to restriction of processing: to request that we limit how we use your data in certain circumstances.
• Right to data portability: to receive your data in a structured, commonly used format and to transmit it to another controller, where technically feasible.
• Right to object: to object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent: where processing is based on your consent, to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right not to be subject to automated decision-making: to request human review of any wholly automated decision that significantly affects you.

To exercise any of these rights, please contact us at [email protected] with the subject line "Data Privacy Request", including your full name, registered email address, and a description of your request. We will respond within a reasonable timeframe and, where applicable, within any statutory deadline prescribed by relevant law. We may need to verify your identity before actioning your request.

13. Marketing Communications

With your consent, or where we have a legitimate interest as an existing customer, we may send you promotional communications about Kokobet's offers, new games, VIP rewards (including PEEP to EGGSTRA level milestones, the Scrambled Eggs Wheel, and the monthly Tesla Cybertruck Tournament), upcoming sportsbook events, and network tournaments such as Drops & Wins and Endorphina Cash Storm.

You may opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email;
• Updating your communication preferences in your account settings on kokobets.bet;
• Contacting us directly at [email protected].

Opting out of marketing will not affect operational or transactional communications relating to your account, such as withdrawal confirmations, KYC requests, or responsible-gambling notifications.

14. Security

Kokobet implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and kokobets.bet;
• Tokenisation of payment card data by certified third-party processors;
• Access controls ensuring that only authorised personnel can access personal data, on a need-to-know basis;
• Regular security assessments and monitoring of our systems;
• Secure handling and encrypted storage of KYC documents.

Whilst we take all reasonable steps to safeguard your data, no method of transmission over the internet or electronic storage is entirely secure. You are responsible for keeping your account credentials — username, password, and any two-factor authentication codes — confidential. Please contact us immediately at [email protected] if you suspect any unauthorised access to your account.

15. Children and Minors

Kokobet is strictly an adults-only platform. We do not knowingly collect personal data from, or offer services to, any person under the age of 18 (or such higher minimum age as may apply in your jurisdiction). Age verification is an integral part of our KYC process. If we become aware that we have inadvertently collected data from a minor, we will delete that data and close the associated account without delay. If you believe a minor has registered on kokobets.bet, please notify us at [email protected] immediately.

16. Third-Party Links and Integrations

Kokobets.bet may contain links to third-party websites or integrated third-party services, including game studios (such as Evolution Gaming, Pragmatic Play, NetEnt, Play'n GO, and others), the BETBY sportsbook platform, and payment providers. Once you leave kokobets.bet or interact with a third-party frame or service, your data is subject to that third party's privacy policy and practices. We are not responsible for the privacy practices of third parties and encourage you to review their policies independently.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer at kokobets.bet. When we make material changes, we will notify you by posting a revised version on this page with an updated effective date and, where appropriate, by sending a notification to your registered email address. Your continued use of kokobets.bet following such notification constitutes your acknowledgement of the revised Policy. We encourage you to review this page periodically.

18. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, or about how Kokobet processes your personal data, please contact us using the details below:

• Email: [email protected] (subject line: "Data Privacy Request")
• Live chat: available 24/7 on kokobets.bet
• Operator: 3-102-897762 LTDA / Luckywayz Limited B.V.
• Website: kokobets.bet

We will endeavour to address your query promptly. If you are not satisfied with our response, you may have the right to lodge a complaint with a competent supervisory authority or data-protection regulator in your jurisdiction of residence.