This Payment Policy explains how Kokobet processes deposits, withdrawals, currency conversions, identity verification, and related financial matters at kokobets.bet. Please read it carefully before making your first transaction. By depositing funds you confirm that you have read and accepted these terms.
Kokobet is operated by 3-102-897762 LTDA / Luckywayz Limited B.V. and holds a licence issued by the Curaçao Gaming Control Board under licence number OGL/2024/1497/0884, as well as a Costa Rica registration under 3-102-897762 LTDA. All payment activity conducted through kokobets.bet is subject to the conditions of those licences and to applicable anti-money laundering (AML) and know-your-customer (KYC) obligations.
Kokobet accepts the following fiat currencies for account funding and play:
In addition, Kokobet supports 24 cryptocurrencies. The full list of accepted crypto assets is displayed at the cashier at kokobets.bet. Where a deposit is received in a cryptocurrency, it will be converted to the account's base currency at the exchange rate applied at the time of the transaction. Kokobet is not responsible for fluctuations in cryptocurrency values between the time of deposit and the time of withdrawal.
Kokobet accepts deposits via credit and debit cards, e-wallets, local bank transfer options, and cryptocurrency. The full range of available methods is displayed in the cashier and may vary by country of residence.
| Condition | Amount |
|---|---|
| Minimum deposit (standard) | €20 |
| Minimum deposit to activate the welcome bonus | €30 |
Maximum deposit limits depend on the selected payment method and your VIP level. Higher VIP tiers within the PEEP to EGGSTRA programme benefit from expanded deposit limits. Please refer to the cashier or contact support for the limit applicable to your chosen method and account level.
Deposits are credited to your Kokobet account as soon as payment is confirmed by the relevant payment processor. For cryptocurrency deposits, crediting occurs following the number of blockchain confirmations required for the relevant network. Fiat card and e-wallet deposits are generally instant or near-instant. Kokobet is not liable for delays caused by third-party payment providers or blockchain network congestion.
All deposits must be made from a payment account or cryptocurrency wallet that is registered in your own name. Kokobet does not accept deposits from third parties. Any deposit suspected to originate from a third-party source may be reversed, and the account may be suspended pending investigation.
If a deposit is declined, please check with your bank or payment provider before retrying. Multiple failed attempts may trigger fraud-prevention measures with your bank. If funds have left your account but have not been credited, please contact our support team at [email protected] with a transaction reference and we will investigate promptly.
Withdrawals must be made to the same method used for your most recent deposit, subject to availability. Where the original deposit method does not support withdrawals, Kokobet will process the payment to an alternative verified method at its discretion. Kokobet reserves the right to request additional verification before processing any withdrawal.
| Condition | Amount |
|---|---|
| Minimum withdrawal (all methods) | €20 |
| Method | Processing Time |
|---|---|
| Cryptocurrency | 15–60 minutes (average; subject to blockchain confirmation) |
| E-wallets | Under 1 hour |
| Credit / debit cards | 1–3 business days |
Processing times quoted above begin from the point at which Kokobet approves the withdrawal request. Approval is conditional upon the completion of any identity verification requirements and confirmation that all applicable bonus wagering requirements have been met. Kokobet aims to review and approve withdrawal requests as quickly as possible; in practice, crypto withdrawals are frequently processed within minutes of submission.
Withdrawal limits vary by payment method and by VIP level. Players who have progressed through the PEEP to EGGSTRA loyalty programme benefit from progressively higher withdrawal limits at each tier, from PEEP through to EGGSTRA (level 16). Current limits for your account and chosen method are displayed in the cashier. Players at higher VIP levels, or those assigned a dedicated account manager (available from approximately level 10 onwards), may contact their manager directly to discuss limit adjustments.
Once a withdrawal request has been submitted, it enters a review queue. If you wish to cancel a pending withdrawal before it is processed, you may be able to do so via the cashier or by contacting live chat support. Kokobet cannot guarantee cancellation once a payment instruction has been dispatched to the payment provider.
Where a player requests a return of their deposited funds in the absence of qualifying wagering activity, Kokobet reserves the right to refund via the original deposit method only, and may deduct any transaction costs imposed by the payment provider. Any bonus funds or free spin winnings that have not been converted to real money through completion of wagering requirements will be forfeited.
A withdrawal of real-money funds may only be processed where your account balance consists entirely of funds that are not subject to an active wagering requirement. The following wagering requirements apply to Kokobet's current promotional offers:
| Offer | Wagering Requirement | Validity |
|---|---|---|
| 1st deposit welcome bonus (100% up to €500) | 40× (deposit + bonus) | 7–10 days |
| 2nd deposit welcome bonus (50% up to €1,000) | 40× (deposit + bonus) | 10 days |
| 3rd deposit welcome offer (150 Free Spins) | 35× on winnings | 10 days |
| Friday Reload (50% up to €250) | 35× | Per promotion terms |
| Cashback | 3× | Per promotion terms |
| Birthday Bonus | 15× | 7 days |
| App Exclusive (€5 free credit) | 20× | 7 days |
| Rakeback (credited as real coins) | No wagering requirement; no expiry | No expiry |
Game contributions towards wagering requirements are as follows:
The maximum permitted bet whilst a bonus is active is €5 per spin or round. Bets placed in excess of this limit may result in the forfeiture of the bonus and any associated winnings. If the wagering requirement is not completed within the stated validity period, the bonus and any winnings derived from it will be removed from your account.
Kokobet is required under its licensing obligations to verify the identity of all players before processing withdrawals. Verification may also be requested at the point of registration, following a deposit, or at any time Kokobet reasonably considers it necessary for AML, fraud-prevention, or responsible-gaming purposes.
Documents should be uploaded in the account verification section of kokobets.bet or sent to [email protected]. Kokobet will endeavour to review submitted documents promptly. Withdrawals will not be processed until verification is complete. Kokobet reserves the right to place a temporary hold on an account and any pending withdrawals whilst verification is outstanding. Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension.
Kokobet may apply enhanced due diligence measures to high-value accounts, accounts exhibiting unusual transaction patterns, or accounts associated with higher-risk jurisdictions. This may include requests for additional documentation beyond those listed above. These measures are carried out in compliance with our licensing obligations and are not a reflection of any presumption of wrongdoing on the part of the player.
Kokobet operates a zero-tolerance approach to money laundering and the financing of unlawful activity. All transactions are monitored for suspicious activity. Where Kokobet identifies or suspects money laundering or any other financial crime, it is obliged to report the matter to the relevant authorities and to suspend processing of the account without prior notice to the player. In such circumstances, Kokobet may withhold funds pending the outcome of any investigation by the relevant regulatory or law-enforcement body. Kokobet will not be liable to any player for losses resulting from account restrictions imposed in good faith under AML obligations.
Kokobet does not impose internal transaction fees on standard deposits or withdrawals. However, your bank, card issuer, e-wallet provider, or cryptocurrency network may apply their own charges, over which Kokobet has no control. Cryptocurrency network fees (gas fees) are the responsibility of the player. You are advised to check with your payment provider before initiating a transaction. Where Kokobet is required to bear a cost in order to process your withdrawal — for example, where a payment provider charges a processing fee for a specific method — Kokobet reserves the right to pass that cost on to the player; in such cases, it will be disclosed at the point of withdrawal.
Kokobet supports 24 cryptocurrencies, details of which are available in the cashier at kokobets.bet. The following additional terms apply to cryptocurrency transactions:
Kokobet is committed to supporting responsible gambling. Players may set deposit limits, session limits, loss limits, and self-exclusion periods through the responsible gaming tools available in their account settings. Where a self-exclusion or cooling-off period is in force, no deposits will be accepted for the duration of that period. Any funds held in the account at the point of self-exclusion may be requested for withdrawal, subject to the standard KYC and verification requirements. Players experiencing difficulties with gambling are encouraged to contact our 24/7 live chat support or email [email protected], and to seek assistance from recognised responsible gaming organisations.
Where an account has had no login activity for a prolonged period, Kokobet may classify it as dormant in accordance with its standard account terms. Dormant accounts may be subject to an administrative fee, the details of which are set out in the general Terms and Conditions at kokobets.bet. Players are encouraged to log in periodically and to withdraw any balance they do not intend to wager. Kokobet will make reasonable efforts to contact the account holder before applying any dormancy provisions.
If you believe a transaction on your account is incorrect, please contact our support team at [email protected] or via 24/7 live chat as soon as possible, providing the transaction ID, date, amount, and a description of the discrepancy. Kokobet will investigate the matter and respond within a reasonable timeframe. In the event of a technical error that results in an incorrect credit to your account, Kokobet reserves the right to correct the error and reclaim any funds incorrectly credited, regardless of whether those funds have been partially or fully wagered.
Initiating a chargeback or payment dispute with your bank or card issuer in respect of a deposit made to Kokobet without first attempting to resolve the matter with our support team may constitute a breach of these terms. Where a chargeback is initiated, Kokobet reserves the right to suspend the account immediately, recover any funds disbursed as a result of the disputed transaction, and pursue recovery through appropriate legal channels. If you have a legitimate concern about a transaction, please contact [email protected] in the first instance.
Kokobet reserves the right to amend this Payment Policy at any time. Material changes will be communicated to registered players via email or a notice on kokobets.bet. Continued use of the site following the notification of any change constitutes acceptance of the revised policy. The current version of this policy is always available at kokobets.bet.
For any payment-related enquiry, please contact the Kokobet support team:
Please include your registered account username, the relevant transaction reference, and a clear description of your query to enable us to assist you as quickly as possible.
